Contact Us – Winzie & winzie-sverige.com
Start playingThis page explains how to reach the right inbox for your question. Winzie operates the casino and sportsbook; winzie-sverige.com is an independent information portal covering it. The two organisations handle different types of enquiry, and knowing which one to write to saves you time.
Who you are writing to
The winzie-sverige.com editorial team answers questions about the content published on this site — clarifications about our articles, corrections, or feedback on how we present information. We do not work for the operator and we cannot access player accounts, process transactions, or intervene in disputes.
For questions about our content, write to [email protected]. We aim to respond within 48 hours during UK working hours.
The boundary of what we handle
Our inbox covers:
- Questions about how we researched or wrote an article
- Requests to update information that has changed
- Suggestions for topics we have not yet covered
- General enquiries about the site and how it is run
We cannot help with account access, deposit or withdrawal problems, bonus disputes, verification requests, or any matter requiring access to your player account. Those questions go directly to the operator.
Getting help with your Winzie account
For everything related to your account — registration, deposits, withdrawals, bonuses, verification, technical problems, or questions about a bet or a game round — contact the operator's own support team at [email protected]. Live chat is also available during standard working hours, though the operator does not publish exact times.
Before writing, have the following ready so the first reply can be useful:
- The email address registered on your account
- The approximate date and time the issue occurred
- Any reference number, transaction ID or error message shown on screen
- The device and browser you were using, if the problem is technical
The operator's team can see your account history and transaction records; ours cannot. Sending your question to the correct address means you get a answer that actually resolves the problem, rather than a referral to someone else.
Escalating a complaint
If a dispute with the operator is not resolved through their support channels, you have the right to escalate it. Disputes must be lodged within three days from the date the wager in question was decided. The Alternative Dispute Resolution body named in the operator's terms is CADRE. Decisions under €5,000 are binding; the operator reserves the right to decide whether decisions over that amount are binding.
This process applies only to disputes about account activity, not to questions about site content.
Support with gambling
If you need help with gambling, free and confidential support is available at BeGambleAware.org or by calling the National Gambling Helpline on 0808 8020 133, which is open 24 hours a day. You can also visit GamCare or use self-exclusion tools at GamStop.
Access to this site is for persons aged 18 and over only (18+). Support with gambling is free, confidential, and available whenever you need it at BeGambleAware.org.